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How We Protect Your Account and Payment Information

Your privacy is central to how we built kapakbet. When you open an account with us, your personal details, payment history and account activity are encrypted and stored…

Account encryption standardPayment data never shared with third partiesYour withdrawal records stay private
kapakbet How We Protect Your Account and Payment Information
PRIVACY CONTACTS

How to Request Access or Report Privacy Concerns

Team online

Privacy Request Email

Email our data protection team at [email protected] with your account username and the specific information you want to access, change or remove. Responses typically arrive within five business days.

Live Support Chat

Open the help menu in your account and select 'Privacy & Data' to chat with our team. Available 24/7 for questions about how your data is used and your rights.

Account Settings

Navigate to Settings > Privacy & Security in your kapakbet account to view your stored information, download your data or opt out of non-essential contact channels.

DATA SECURITY

How We Keep Your Information Safe

Encryption in Transit

Every deposit via DANA, OVO, GoPay or QRIS and every withdrawal request is encrypted using industry-standard SSL technology. Your payment details never travel unencrypted across the internet.

Secure Storage

Account information and transaction history are stored on secure servers with restricted access. Only verified kapakbet employees with a specific need can view your personal details.

Login Verification

Your account is protected by a unique password and optional two-factor authentication. We log all login attempts so you can spot unauthorised access immediately.

Cookies & Tracking

We use session cookies to keep you logged in and analytical cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser settings without losing account access.

Data Retention

We keep account records for seven years after your last login to comply with local requirements and support dispute resolution. Deleted accounts are purged from active systems within 30 days.

Third-Party Access

We share data only with payment processors (DANA, OVO, GoPay, QRIS), fraud prevention partners and where local law permits. We never sell or rent your information to advertisers or data brokers.

Privacy Policy Questions Indonesia Players Ask

Yes. Open Settings > Privacy & Security in your account to view your stored information. To download a complete copy of your data, email [email protected] with your username and we'll send it within five business days as a secure file.

We retain payment records (DANA, OVO, GoPay, QRIS transactions and withdrawals) for seven years to meet local compliance requirements and support refund claims. You can view your last 12 months of transactions in your account dashboard anytime.

We only share data with payment processors to verify DANA, OVO, GoPay and QRIS deposits, and with fraud-detection services to protect your account. We never sell your information to marketers or data brokers without explicit permission from you.

Cookies keep you logged in and help us understand lobby behaviour. Non-essential cookies can be disabled in your browser. We log your device and IP address for fraud prevention only; this data is not shared with advertisers or analytics platforms.

Go to Settings > Notifications and choose which channels (email, SMS, push) you want to receive account alerts on. We only send security notices; marketing messages require your opt-in and can be turned off at any time.

Email [email protected] immediately or chat with our support team through the help menu. We'll review your account activity, reset your password and investigate any unusual transactions on DANA, OVO, GoPay or QRIS within one hour.